The Preferred Customer Programme was developed and initiated by Market United Kingdom as the foundational element in which to engage the One-to-One Marketing concept. For Preferred Customer support, contact Preferred Customer Programme Support via email at customersupport@marketamerica.comThe following are policies and procedures on how to enrol and maintain Preferred Customers.
There is no cost to register a Preferred Customer. Choose one of the following ways to register your Preferred Customers:
(A) A prospective Preferred Customer may register online to become a Preferred Customer via an Independent UnFranchise® Owner’s website. Once the registration is completed and submitted, a Preferred Customer ID and password are immediately assigned to the online applicant, and he/she is welcomed to the Preferred Customer programme and may begin shopping immediately. The Independent UnFranchise Owner will receive an email notice that he/she has a new Preferred Customer. The Independent UnFranchise Owner should send an introductory email welcoming the Preferred Customer.
(B) BV placement is the Independent UnFranchise Owner’s nine-digit ID plus the extension. Independent UnFranchise Owners may only assign BV either to one of their own personal BDCs or to an original BDC of a personally sponsored Independent UnFranchise Owner who is currently on UnFranchise AutoShip.
(A) Preferred Customers are lifetime members, as long as they make a minimum of one purchase within 365 days. There is no renewal of a Preferred Customer.
(B) There is no cost for signing up a Preferred Customer.
(C) The Market United Kingdom eDirect is an online catalogue sent quarterly to current Preferred Customers who have valid email addresses.
(A) Changes of name, address, BV assignment and profile information can be made online on UnFranchise.com in the Preferred Customer area.
(B) In the event a Preferred Customer is assigned multiple ID numbers by accident, any Preferred Customer ID numbers other than the original ID number should be deleted online.
(C) Preferred Customer subscriptions cannot be transferred from one Preferred Customer to another.
(A) Three convenient ways for a Preferred Customer to place orders:
(1) Log in to the Independent UnFranchise Owner UK.SHOP.COM site 24 hours a day, seven days a week.
(2) Call the Preferred Customer order line on 1-800-264-6950 (using their own credit cards only) Monday–Friday 9:00 a.m. to 5:00 p.m. GMT/BST Time.
(3) Order directly from the Market United Kingdom Independent UnFranchise Owner/Customer Manager.
(B) When a Preferred Customer places an order online through the UnFranchise Owner’s website that has iTransact, the UnFranchise Owner will receive 100% of the net retail proceeds in his/her bank account set up through iTransact. The order is either to be filled and shipped by the UnFranchise Owner or passed along to Market United Kingdom to be fulfilled. UnFranchise Owners passing orders to Market United Kingdom for fulfilment are subject to shipping/handling fees, administrative fees and taxes where applicable. BV placement is assigned by the UnFranchise Owner when the order is passed along to Market United Kingdom to be fulfilled.
(C) When a Preferred Customer places an order online through the UnFranchise Owner’s website that does not have iTransact, the UnFranchise Owner will receive 100% of the gross retail profit (less the shipping/handling fees, administrative fees, taxes where applicable, any applicable coupons and a fee equal to 3% of the sale price) as a credit on account at Market United Kingdom. The order will be automatically filled and shipped by Market United Kingdom. BV will be placed according to the UnFranchise Owner’s Auto BV Placement settings.
(D) If an existing Preferred Customer visits an UnFranchise Owner’s website through Market United Kingdom’s paid advertising campaigns on sites including, but not limited to, Google, Bing , Facebook, and/or YouTube, 15% of the retail profit will be deducted on that specific order to help offset the overall advertising expenses.
(E) When a Preferred Customer orders directly from the Independent UnFranchise Owner, the UnFranchise Owner receives payment directly from the Preferred Customer. The UnFranchise Owner is to record this type of sale online on UnFranchise.com with Sales Receipt Entry. This maintains the Preferred Customer’s purchase history.
(F) All Preferred Customer orders shipped from Market United Kingdom will be shipped regular delivery.
(G) Pick-ups of Preferred Customer orders are not allowed.
(H) The Independent UnFranchise® Services Centre will assist you in any problems or questions you may encounter with your Preferred Customer’s order.
Most wellness and nutritional programmes work best when they are followed without interruption. With the Preferred Customer AutoShip programme, your Preferred Customer(s) will never run out of his/her favourite Market United Kingdom products again! When the allotted time for his/her current supply has elapsed, Market United Kingdom will automatically send a new shipment of the products selected for Preferred Customer AutoShip and bill your Preferred Customer’s credit card.
Note: The Preferred Customer AutoShip Programme may not be used as an alternative to UnFranchise AutoShip.
(A) Preferred Customer AutoShip is credit card only, using the Preferred Customer’s own MasterCard or VISA. Due to their automatic nature, these orders are processed through the Market United Kingdom Merchant Account regardless of whether an UnFranchise Owner has an iTransact account.
(B) Preferred Customer AutoShip can be set up by the Preferred Customer at the website or by the Independent UnFranchise Owner on their UnFranchise.com account. All administration, modification, and/or cancellation of an AutoShip must be done where it was set up (AutoShip set up on a website cannot be modified or cancelled on UnFranchise.com and vice versa).
(C) Designate which week the Preferred Customer is to receive the products. Orders are processed on Tuesdays. Please designate the Ship to Frequency: every 30, 60, 90 or 120 days.
(D) Preferred Customers will be charged suggested retail price unless price is overridden by Independent UnFranchise Owner (price adjustment).
(E) The UnFranchise Owner will receive alert notifications on a Preferred Customer new setup of a PC AutoShip and/or cancellation of a PC AutoShip.
(F) After two credit card declines, the Preferred Customer AutoShip will be cancelled without notification.
(G) At the time of shipping a Preferred Customer AutoShip order, BV is placed according to your Auto BV Placement settings and retail profit is posted to the Independent UnFranchise Owner’s Market United Kingdom Credit on Account.
(H) Returns on AutoShip Orders
(1) If for any reason the Preferred Customer is not entirely pleased, simply return the item(s) within 30 days of receipt for an exchange (if available) or a refund of the purchase price.
(2) Contact the Preferred Customer Care Group (1-800-264-6950) at Market United Kingdom or at customersupport@marketamerica.com.
(3) Please refer to the Market United Kingdom Terms of Use for additional terms and conditions.
Only Registered Preferred Customers who have been credited with a purchase (minimum of ONE) within the previous 365 days shall remain in the active database. This purchase can be from any source that generates BV from that purchase. All purchases from websites, eDirects, an UnFranchise Owner’s physical inventory, etc., will count provided the purchase has been documented (displays) in the respective Preferred Customer’s Order History. All registered Preferred Customers who have NOT been credited with at least ONE purchase within the previous 365 days will be deleted from the active database.
(A) Only active Registered Preferred Customers will be available to credit purchases to their order history.
(1) Only active Preferred Customers will be available in your entire applicable drop-down lists.
(2) Only active Preferred Customers will be available for use in meeting Quarterly Sales Report documentation (Form 1000).
(B) To “reactivate” a Preferred Customer, they will have to be re-registered as if entering the programme “brand new.” All past data, such as Profile Information, Order History, etc. will not be reactivated.
This measure will keep our database clean and efficient, ensuring that only usable data is being maintained.