Market United Kingdom employs a “Freight Sharing” method so that all Independent UnFranchise® Owners will share charges fairly, no matter where they are located, what location the product is being shipped from or the weight of the product. NOTE: Special programs may involve special shipping rates, effective as promoted through corporate communications from time to time.
Orders are processed within one to two business days and shipped daily, Monday through Friday (excluding holidays). Estimated delivery times depend on the shipping method selected at checkout and may vary due to carrier volume, destination or other factors, but typically seven to 14 business days from the ship date.
Please be sure to put a valid daytime contact phone number and email address on your order to ensure prompt delivery.
Delivery to Post Office (P.O.) Box addresses are not available.
Shipping Charges
Shipping charges are calculated based on the delivery location, shipment weight/dimensions and selected shipping method. Final shipping fees are shown at checkout.
Customs Duties, Taxes and Import Fees
International shipments may be subject to import duties, taxes (including VAT/GST) and brokerage or clearance fees imposed by the destination country’s customs authority. Import fees may include the following:
Brokerage fees may be charged for handling customs documentation and facilitating the import process.
Clearance fees cover the costs associated with customs clearance and duty calculation.
Import duties cover taxes that a government charges on goods brought into a country from abroad.
NOTE: Orders under £135 are duty-free based on the product price excluding VAT.
If applicable, duties and taxes will be calculated and collected at checkout. You will not be required to make additional payments upon delivery. However, in the event that duties and taxes are not collected at checkout, you, as the importer of record, are responsible for paying all such charges upon arrival in your country. These fees are determined by local customs and are beyond our control.
Market United Kingdom is not responsible for delays or nondelivery resulting from unpaid customs fees.
Tracking
Tracking numbers for orders will be assigned at the time the order is shipped. Please allow two to three business days before the tracking results are available online.
You agree that you are ordering the products for personal consumption only. You agree to indemnify and hold us harmless from any claim, loss, fine, tax or complaint for damages brought by a third party against us as a result of you re-selling our products in your country.
You are responsible for assuring that the product(s) listed in the order placed by you can be lawfully imported to your country. You are solely responsible for knowing the rules and restrictions of your country before ordering shipments from our Site. We are not responsible for merchandise loss due to customs seizure and will not refund you for any order that is seized by the customs of your country.
Inquiries regarding late orders are usually caused by the following:
A 15-business-day hold.
Incorrect (short) amount of money to cover order or shipping charges and the Company could not reach the UnFranchise® Owner by telephone.
Mistakes in placing an order, ID number or order was illegible.
Late incoming mail.
Order arrived on Saturday.
Invalid addresses (UnFranchise Owners should always ensure that Market United Kingdom has a current address on file).
UnFranchise Owners must notify Market United Kingdom within thirty (30) days of the ship date to report any shipping problems, including but not limited to late or lost orders, continued backordered products still not received, short shipments, damaged items or wrong product received. If UnFranchise Owners experience any shipping discrepancy, they should contact UnFranchise Services with the following information readily available: UnFranchise Owner identification number, name, date of order, shipping address, product order number and method of delivery (shipper/carrier). UnFranchise Owners who fail to notify Market United Kingdom of any shipping problem within thirty (30) days of the ship date waive any claim for correcting the problem.
NOTE: Issues related to shipping damage to the product packaging, such as crushed packaging or the appearance of being resealed, damage to the product label or product leaking upon delivery, must be addressed to unfranchiseservices@marketamerica.com within thirty (30) days of the product being shipped. If product hardening is noted upon opening, such must also be addressed to unfranchiseservices@marketamerica.com for determination as to whether replacement is warranted, so long as no more than thirty (30) days have passed since the original ship date.
If an UnFranchise Owner reships product to another destination, such as to a customer or outside the country where it was originally delivered by Market America or its manufacturer’s warehouse, Market America assumes no liability for product damage or compromised merchandise quality during the additional shipping route.
Short Shipments: A short shipment is defined as not receiving all individual items and/or packages that were ordered. Items still on backorder or items removed from an order before it is processed by Market America (due to problems with payment, being discontinued, etc.) are not considered short-shipped.
Packages: Carefully count the number of packages delivered. Never sign a delivery receipt for more packages than have actually been delivered. When transport carriers sign for a shipment at Market America, they sign for a given number of pieces of freight and acknowledge this fact. Market America’s control over the shipment ends at that time, and the carrier assumes it.
Damages: As you receive your package(s), please check for damage to the outer packaging before signing for them. Never refuse a damaged shipment. Any damages, such as the package being crushed, resealed, opened or leaking product, should be noted by the delivery person on the delivery record. Market America exercises great care in packaging, handling and shipping product. Still, unavoidable accidents or careless handling by others will sometimes occur. Be assured that the product was in good condition when it left our warehouse. In the event UnFranchise® Owners do receive damaged product, they may be required, at the sole discretion of Market America, to return the damaged product to Market America at the company’s cost before Market America will reship the product. All packages must be opened and inspected upon receipt. Any damage to the product(s) must be reported to Market America as soon as possible.
UPS/USPS:
An UnFranchise Owner should always accept the shipment but should list damaged items. Have the delivery agent note the damage on the delivery record if possible.
The UnFranchise Owner should immediately notify UnFranchise Services at unfranchiseservices@marketamerica.com so that Market America can request an inspection by UPS or the USPS, who will assign a Lost or Damage Investigation (LDI) number.
Be sure all damaged items, plus the shipping containers, are held, either for pick-up by UPS or USPS or to be returned to Market America upon request. Go ahead and use undamaged merchandise.
Commercial (truck) shipments:
Always inspect shipments before signing for them. Call any damages to the attention of the delivery person, request that damages be noted, and sign for the shipment. Be sure to retain a copy of the bill of lading from the driver. Set damaged merchandise aside, immediately call the carrier’s local office and request an inspection of the damages; then notify UnFranchise Services at Market America. Market America will file the claim with the carrier after receiving proper documentation from the UnFranchise Owner.
If damages are found later, call the carrier and ask for a damage inspection; then notify UnFranchise Services at Market America. Do not ship the damaged product back to Market America. Hidden damages must be reported to the trucking company within fifteen (15) days of delivery.
Wrong product: Wrong product is defined as product shipped by mistake in lieu of product that should have been shipped but was not. All orders that are filled and processed at Market America are checked with great care. Since Market America utilizes a computerized weighing system in combination with a computerized picking system, there is little chance that the wrong product has been shipped. In the rare event that UnFranchise Owners receive the wrong product, they may be required, at the sole discretion of Market America, to return the wrong product to Market America at the company’s cost before Market America will ship the correct product.
Extra product: Extra product is different from wrong product in that the UnFranchise Owner receives it in addition to the products that were ordered. In the rare event that UnFranchise Owners receive extra product or an extra package, they should contact UnFranchise Services. UnFranchise Owners who receive extra product will be required to return the product to Market America at the company’s cost.
Issued return authorizations: In the cases of wrong product, damaged product or extra product received, once Market America has issued a Return Authorization Number (RA#) to return the product to the corporate office, the product must be returned to Market America within thirty (30) days of the issuance of the RA#. If the product is not returned to Market America within (thirty) 30 days of the issuance of the RA#, Market America reserves the right to debit the UnFranchise Owner’s Business Account the UnFranchise Cost of the product, but only in the event that the UnFranchise Owner has received and failed to return product for which they have not paid. If Market America debits the UnFranchise Owner’s Business Account for the unreturned product, any Business Volume for the product will be assigned to the UnFranchise Owner’s personal BDC 001 for the date the Market America account is debited.
The shipping terms for all packages shipped by Market United Kingdom is Freight on Board (FOB). Any UnFranchise Owner who has lost shipments and/or has excessive shipping claims that exceed £700.00 in orders or two lost orders within a three-month period will receive a letter from the Company putting them on notice of FOB and implementing a “signature required” term. The UnFranchise Owner must sign the acknowledgment line in the letter and mail or email it back to the Company prior to any more orders being processed or shipped.