Market United Kingdom bears the charges for standard shipping, no matter where they are located in the UK, or the weight of the product.*
(A) Non-Standard Shipping Rates:
(1) Charges will apply for Next Day or other special delivery services.
(B) Carrier: Product and literature orders are sent through Home Delivery Courier.
(C) Payment: All applicable delivery charges must accompany the order.
*Exceptions to this section may apply, including but not limited to shipping or handling fees related to other items such as event tickets purchases, promotional, marketing materials or samples, which are not included in this rule and may be charged separately.
When Market United Kingdom receives an order is received by 12:00 p.m., it is normally processed on the same day. Market United Kingdom will generate the invoice the next business day.
(A) Process Time: After Market United Kingdom generates an invoice, products or orders being sent from Market United Kingdom will normally be despatched within 72 hours. Normal delivery time is three (3) to six (6) working days, depending on the destination (this does not include weekends or holidays).
(B) Delivery Via Vendor: Invoices with items to be sent from the manufacturer’s warehouse are electronically transferred. The manufacturer has 72 hours to ship the order and confirm shipment electronically with a shipping manifest to the Company. The Company tracks orders being sent from manufacturers’ warehouses in its computer. If an item is delivered via commercial ground carrier, delivery of the item may take seven to ten (10) business days.
Inquiries regarding late orders are usually caused by the following:
• A 15-business-day hold.
• Incorrect (short) amount of money to cover order or shipping charges and the Company could not reach the UnFranchise® Owner by telephone.
• Mistakes in placing an order, ID number or order was illegible.
• Late incoming mail.
• Order arrived on Saturday.
• Invalid addresses (UnFranchise Owners should always ensure that Market United Kingdom has a current address on file).
Currently, Market United Kingdom ships packages via Home Delivery Courier. Our computer system chooses the shipping method based on the postcode zone to which the package will be shipped. It is extremely important that all UnFranchise Owners have a valid shipping and mailing address (if the two are different) on file with Market United Kingdom to ensure that packages are sent to a deliverable address.
(A) Home Delivery Courier:
(1) Our Home Delivery Courier may make only one attempt to deliver your order and leave a card should they be unable to make the delivery. Your local depot will hold your package for pick-up (see the card for details of address and period that they will hold your order.)
(2) If you do not make an effort to pick up your package within the specified time (see the delivery card for details), they will return your order to Market United Kingdom.
(3) Different third-party carriers may have different delivery policies and procedures, which you will be notified of on your order confirmation notice.
(4) When a package is returned to Market United Kingdom, and a request is made by the UnFranchise Owner for reshipment, a freight charge will be assessed on the second shipment. This also applies when an UnFranchise Owner does not inform the Company of a change of address and the order is returned to the home office.
(5) Third party carriers, on some occasions, leave a package with a neighbour if you are not home, although more often they will leave a notice card outlining the procedure to be followed.
UnFranchise® Owners must notify Market United Kingdom within thirty (30) days of the ship date to report any shipping problems, including but not limited to late or lost orders, continued back-ordered products still not received, short shipments, damaged items or wrong product received. If UnFranchise® Owners experience any shipping discrepancy, they should contact UnFranchise Services with the following information readily available: UnFranchise Owner identification number, name, date of order, shipping address, product order number and method of delivery (shipper/carrier). UnFranchise Owners who fail to notify Market United Kingdom of any shipping problem within thirty (30) days of the ship date waive any claim for correcting the problem.
(A) Short Shipments: A short shipment is defined as not receiving all individual items and/or packages that were ordered. Items still on back order or items removed from an order before it is processed by Market United Kingdom (due to problems with payment, being discontinued, etc.) are not considered short-shipped.
(1) Individual Items: All orders that are filled and processed at Market United Kingdom are checked with great care. Since Market United Kingdom utilises a computerised weighing system, there is little chance individual items have been left out. Please recheck your order carefully before calling the corporate office.
(2) Packages: Carefully count the number of packages delivered. Never sign a delivery receipt for more packages than have actually been delivered. When transport carriers sign for a shipment at Market United Kingdom, they sign for a given number of pieces of freight and acknowledge this fact. Market United Kingdom's control over the shipment ends at that time and the carrier assumes it.
(B) Damages: As you receive your package(s), please check for damage to the outer packaging before signing for them. Never refuse a damaged shipment. Any damages, such as the package being crushed, resealed or opened or leaking product, should be noted by the delivery person on the delivery record. Great care is exercised by Market United Kingdom in packaging, handling and shipping product. Still, unavoidable accidents or careless handling by others will sometimes occur. Be assured that the product was in good condition when it left our warehouse. In the event UnFranchise Owners do receive damaged product, they may be required, at the sole discretion of Market United Kingdom, to return the damaged product to Market United Kingdom at the Company's cost before Market United Kingdom will reship the product. All packages must be opened and inspected upon receipt. Any damage to the product(s) must be reported to Market United Kingdom as soon as possible.
(1) An UnFranchise Owner should always accept the shipment but should list damaged items. Have the delivery agent note the damage on the delivery record (if possible).
NOTE: Issues related to shipping damage to the product packaging such as being crushed or appearing to have been resealed, damage to the product label or product leaking upon delivery must be addressed to uksupport@marketunitedkingdom.com, within thirty (30) days of the product being shipped. If product hardening is noted upon opening, such must also be addressed to uksupport@marketunitedkingdom.com for determination as to whether replacement is warranted, so long as no more than thirty (30) days have passed since the original ship date.
If an UnFranchise Owner re-ships product to another destination, such as to a customer or outside the country where originally delivered by Market United Kingdom or its manufacturer’s warehouse, Market United Kingdom assumes no liability for products damaged or where the merchandise quality is compromised during the additional shipping route.
(C) Wrong Product: Wrong product is defined as product shipped by mistake in lieu of product that should have been shipped but was not. All orders that are filled and processed at Market United Kingdom are checked with great care. Since Market United Kingdom utilises a computerised weighing system in combination with a computerised picking system, there is little chance that the wrong product has been shipped. In the rare event that UnFranchise Owners do receive the wrong product, they may be required, at the sole discretion of Market United Kingdom, to return the wrong product to Market United Kingdom, at the Company's cost, before Market United Kingdom ships the correct product.
(D) Extra Product: Extra product is different from wrong product, in that the UnFranchise Owner receives it in addition to the products that were ordered. In the rare event that UnFranchise Owners receive extra product or an extra package, they should contact UnFranchise Services. UnFranchise Owners who receive extra product will be required to return the product to Market United Kingdom at the Company's cost.
(E) Issued Return Authorisations: In the cases of wrong product, damaged product or extra product received, once Market United Kingdom has issued a Return Authorisation Number (RA#) to return the product to the corporate office, the product must be returned to Market United Kingdom within 30 days of the issuance of the RA#. If the product is not returned to Market United Kingdom within 30 days of the issuance of the RA#, Market United Kingdom reserves the right to debit the UnFranchise Owner's Market United Kingdom account for the UnFranchise Cost of the product, but only in the event that the UnFranchise Owner has received and failed to return product for which he/she has not paid. If Market United Kingdom debits the UnFranchise Owner's Market United Kingdom account for the unreturned product, any Business Volume for the product will be assigned to the UnFranchise Owner's personal BDC-001 for the date the Market United Kingdom account is debited.
The shipping terms for all packages shipped by Market United Kingdom is Freight on Board (FOB). Any UnFranchise Owner who has lost shipments and/or has excessive shipping claims that exceed £700.00 in orders or two lost orders within a three-month period will receive a letter from the Company putting them on notice of FOB and implementing a “signature required” term. The UnFranchise Owner must sign the acknowledgment line in the letter and mail or email it back to the Company prior to any more orders being processed or shipped.