Chapter 15: Product Ordering Procedures and Policies

 

SEC. 1     SUBMITTED PRODUCT ORDERS

Once a product order form has been submitted, no changes can be made unless the order was incorrectly processed by Data Processing from the submitted form.

SEC. 2     ACCEPTED METHODS FOR ORDERING

Orders may be electronically submitted to Market United Kingdom, depending on your UnFranchise® Management System (UFMS) status with Market United Kingdom.

  1. Online Electronic Ordering: Products can be ordered online through the UnFranchise Owner’s UnFranchise.com using the Online Electronic Ordering programme.

    1. Order entry instructions can be found online.

    2. A new current account must be verified, and this verification process applies to all current accounts, regardless of whether you have used the same account to place orders through the mail process. The verification process begins only after your initial order, using this account, has been submitted and can take up to seven days to complete. Even though the order will be delayed, the BV will be credited for the original date you placed the order. Once your account has been verified, any future orders using this same account will not be delayed due to verification.

    3. UnFranchise Owners must have a valid credit card on file with Market United Kingdom. Even if an UnFranchise Owner’s credit card is on file for UnFranchise AutoShip purposes, he/she must also submit an UnFranchise Management System Agreement Form with applicable credit card information to be entered on file for the UFMS.

  2. Preferred Customer Orders: Preferred Customers may place orders through their UnFranchise Owner’s SHOP.COM Portal. All orders must be filled out completely.

SEC. 3     RESERVED FOR FUTURE USE

SEC. 4     PAYMENT POLICY

All negotiable instruments must be made out to Market United Kingdom and sent directly to the company along with the product order form. All orders must be prepaid by an approved VISA or MasterCard credit card or existing Credit on the Account. NO CODs will be accepted. Using a credit card belonging to another individual is strictly prohibited unless that individual is a spouse or, in the case of a business-entity UnFranchise Business, a documented principal of the business entity.

  1. Credit Cards: UnFranchise Owners may use their own approved VISA or MasterCard credit cards for payment. These orders will be processed the day of receipt. Note: Market United Kingdom will not accept credit card cheques.

  2. Credit on Account: Funds may be deposited with Market United Kingdom and drawn upon as payment. However, the UnFranchise Owner must give Market United Kingdom instructions to do so by writing “Use Credit on Account” at the top of the order form. Funds will not be drawn against an account automatically. When funds are drawn from a Market United Kingdom account, they are drawn from the credit account of the country indicated by the shipping address of the transaction. UnFranchise Owners may not transfer funds from their Market United Kingdom account into other UnFranchise Owners’ Market United Kingdom accounts, except specifically to clear a debit. UnFranchise Owners may not deposit funds into other UnFranchise Owners’ Market United Kingdom accounts, except specifically to clear a debit in the recipients’ account. All requests to add credit to Market United Kingdom accounts must be submitted on a Product Order Form.

  3. Use of a Voucher: A Market United Kingdom voucher will be issued for any Market United Kingdom branded product that had a BV amount credited to it (or IBV in certain situations) when the product was published as available but is discontinued at the time the order is to be filled. The UnFranchise Owner’s list of available vouchers can be found on their UnFranchise.com only and is no longer mailed in paper form. This voucher may be used to purchase Market United Kingdom branded products, under the following terms and conditions:

    1. The voucher may be redeemed online under the UnFranchise Owner’s UnFranchise.com, mailed to Market United Kingdom’s post office box address along with mailed-in-order to which the voucher is to be applied, or faxed along with faxed order to which the voucher is to be applied. Redemption online is encouraged to ensure proper and prompt credit. When placing any online product order, the opportunity to apply an available voucher is offered.

    2. The UnFranchise Owner must redeem the voucher within 90 days of the date issued. The voucher, along with an accompanying order, must be received by Market United Kingdom within 90 days of the issue date.

    3. The voucher must be used toward one order. It can only be used by the UnFranchise Owner to whom it was issued and cannot be used toward payment for any other UnFranchise Owner’s order.

    4. The cost of the Market United Kingdom product and the BV/IBV of the product on the order for which the voucher is redeemed must be greater than or equal to the amounts of the voucher.

    5. The BV/IBV amount represented by the voucher will be subtracted from the order on which the voucher is redeemed. For example, an UnFranchise® Owner receives a voucher for a product that is worth 50 BV. The UnFranchise Owner redeems the voucher on a subsequent order that includes an available product worth a total of 80 BV. On that subsequent order, the total BV amount would only be 30 BV, because 50 BV was already credited on the order for which the voucher was issued.

    6. The amount on the voucher in UK pounds has already been paid by the UnFranchise Owner on the order for which the voucher was issued. This amount will be credited in UK pounds to the order on which the voucher is redeemed. For example, an UnFranchise Owner receives a voucher for a product that has an Independent UnFranchise Cost of £20.00. The UnFranchise Owner redeems the voucher on a subsequent order that normally would have a total Independent UnFranchise Cost of £50.00. On that subsequent order, the UnFranchise Owner would only be charged based on a total Independent UnFranchise Cost of £30.00.

    7. Shipping costs, administrative fees, and sales tax (if applicable) were applied on the original order, including for the unavailable product. The voucher amount will include only the UnFranchise Cost of the unavailable product. Administrative fees and sales tax charged for the original product will be applied to the UnFranchise Owner’s Credit on Account, and, in the event the shipping charges for the original order exceeded the actual shipping charge when the unavailable product was deleted, the difference will be included in the Credit on Account. For the redeemed order, all shipping costs, administrative fees, and sales tax (if applicable) will be charged based on the UnFranchise Cost of the entire order on which the voucher is redeemed, including the item for which the voucher is being redeemed. Then, the UnFranchise Owner may apply a voucher to the new order, for the product only.

    8. Vouchers may not be applied to cover shipping costs, administrative fees and sales tax.

    9. Any voucher not redeemed within 90 days of issue will be rendered nonredeemable and without monetary value.

SEC. 5     CREDIT CARD ORDERS

  1. UnFranchise Management System Members: Market United Kingdom will process the UnFranchise Owner’s order twice if necessary (once each consecutive business day). If the credit card is declined the second time, the order will be cancelled, and a courtesy letter will automatically be sent to the UnFranchise Owner as notification of order cancellation. If a credit card is denied on Friday and accepted on the second attempt, Business Volume will be credited for Monday of the following week, or the week the credit card was accepted.

    1. UnFranchise Owners may have up to four (4) of their own credit cards on file for use. UnFranchise Owners may add their own additional credit cards, or change current credit card information on their files by accessing their UnFranchise.com or by mailing the new numbers on a signed UnFranchise Management System Agreement and indicating that it is for credit card number changes only.

    2. If the UnFranchise Owner requests to use a credit card that is not on file at the time the order is placed, the order will not be processed.

    3. It is the UnFranchise Owner’s responsibility to ensure that Market United Kingdom is notified of expiration dates. Even though there may be available credit, the card could be denied due to an incorrect expiration date. The result is the same as a denial.

    4. UnFranchise Owners must designate on each order which credit card they want to use. If no credit card is indicated, or if the UnFranchise Owner only writes, “use credit card on file,” Market United Kingdom will attempt to charge the first card that is on file in the computer database. If the card declines on the first attempt, Market United Kingdom will attempt the same card on the second attempt. If the second attempt is declined, Market United Kingdom will not try additional credit cards that may be on file to attempt to process the order.

    5. Market United Kingdom will not accept credit card cheques. Orders placed using a credit card cheque will be returned unprocessed.

  2. Chargebacks/Disputes: UnFranchise Owners seeking a refund for products purchased from Market United Kingdom must abide by the Buy Back Guarantee and the Return Merchandise Policy. UnFranchise Owners seeking a refund must contact their upline Certified Executive Coordinator first, and subsequently Market United Kingdom if necessary, as specified in the Return Merchandise Policy, before attempting a credit card chargeback for products purchased from Market United Kingdom.

    1. UnFranchise Owner Liability: Market United Kingdom reserves the right to revoke all credit card privileges (including the credit card option of UnFranchise AutoShip) of UnFranchise Owners who request a chargeback from their bank or credit card company.

    2. Executive Coordinator Liability: Consistent with the Buy Back Guarantee and Return Merchandise Policy, for any credit card chargeback made by UnFranchise Owners, Market United Kingdom reserves the right to implement the Commission Reversal Process and recover that amount from the upline Certified Executive Coordinator(s) by the implementation of the Commission Reversal Process.

SEC. 6     BACK ORDERS

If an UnFranchise® Owner orders a product that is unavailable at the time the order is processed, the packing slip returned with the other products in that UnFranchise Owner’s order will be marked “B.O.” (back order). When an item is back ordered, the computer will search daily for all invoices containing back orders. As the back-ordered item becomes available, back orders will be processed and shipped automatically.

SEC. 7     “SHORT” ORDERS

Product orders that are submitted with nonsufficient funds will be shipped, minus the product, as equal as possible to the amount of funds that were shorted. If the UnFranchise Owner wants the materials or products that were deleted on the “Short Order,” a new Product Order Form must be filled out for those items.

SEC. 8     CREDITS AND DEBITS

UnFranchise Owners have an account for each country in which they are authorised to do business. UnFranchise Owners are allowed to use credits on these accounts only for transactions for the country indicated on the specific account. For example, if an UnFranchise Owner has a credit on his/her Market United Kingdom account, then that credit may be used only for a transaction that will be credited as a United Kingdom transaction. GLOBAL.SHOP.COM credits are applied to the “home country” account. UnFranchise Owners are allowed no more than a £7.00 of debit on any Market United Kingdom account at any time.

  1. Product Deduction: If an UnFranchise Owner submits an order that results in an overall debit on his/her account of greater than £7.00, product will be deducted until the transaction results in an overall debit on the UnFranchise Owner’s account of £7.00 or less. If product cannot be deducted to allow partial shipment and also maintain a debit of £7.00 or less, no product will be shipped and funds from the order will be credited to the UnFranchise Owner’s account.

  2. Account Information: Credits and debits are displayed on the packing slips that UnFranchise Owners receive with shipments. The amount listed on a particular packing slip is the overall credit or debit on the UnFranchise Owner’s account at the conclusion of that particular transaction. If subsequent transactions take place that affect the UnFranchise Owner’s account, the credit or debit amount will of course change.

  3. Credit on Account: It is highly recommended that UnFranchise Owners maintain a credit balance on their accounts to avoid product deductions (and possible BV reductions) on orders, which could affect the Monthly Accrual Option and/or minimum activity requirements.

    1. UnFranchise Owners may not transfer funds from their account into other UnFranchise Owners’ Market United Kingdom accounts, except specifically to clear a debit in the recipients’ account.

    2. UnFranchise Owners may not deposit funds into their other Market United Kingdom accounts, except specifically to clear a debit in the recipients’ account.

    3. All requests to add credit to accounts must be submitted on a Product Order Form.

    4. All requests to receive a refund on an UnFranchise Owner’s credit account should be submitted in writing, attention to the Refunds Department.

    5. UnFranchise Owners may not transfer their own funds between accounts, i.e., from one's Market United Kingdom account to one's Market America account, etc.

    6. In the event Market United Kingdom receives a government levy or court order requiring UnFranchise Owner property in Market United Kingdom’s possession be paid to the governmental entity or to a creditor of the UnFranchise Owner, any funds held in the Credit on Account will be diverted as ordered and a processing fee of £21.00 will be charged against the UnFranchise Owner’s commissions and/or Credit on Account.

SEC. 9     SAME-DAY RECEIPT PROCESSING

Product orders not mailed to the Market United Kingdom post office box address will not be processed the same day as they are received unless the order was sent overnight or by express mail.

SEC. 10     UNFRANCHISE AUTOSHIP ORDERS

The Market United Kingdom UnFranchise AutoShip Programme allows UnFranchise Owners to place a standing order assigned to their BDC-001 to meet monthly BV and, if applicable, IBV requirements and to assign excess/overflow BV/IBV in accordance with placement policies. By setting up UnFranchise AutoShip online on their UnFranchise.com or submission of a paper UnFranchise AutoShip Authorisation and the execution of the method of payment, this programme will automatically order and ship the selected products each and every month. UnFranchise Owners should not attach any funds (cheque or money orders) to their paper UnFranchise AutoShip Authorisation Form.

  1. Automatically Assigned Monthly AutoShip Date: When an UnFranchise® Owner elects the UnFranchise AutoShip, the system will automatically determine the date of the monthly UnFranchise AutoShip transaction to occur seventeen (17) days prior to the respective UnFranchise Owner’s monthly Q-Date, to ensure timely processing to meet compensation plan requirements. The monthly draw against the selected method of payment will commence on the assigned draft date and product shipment will follow applicable shipping processes.

    1. New UnFranchise Owner Enrolling in UnFranchise AutoShip: A new UnFranchise Owner’s first UnFranchise AutoShip transaction will be calculated to occur seventeen (17) days prior to the end of the UnFranchise AutoShip enrolee’s first quarter, as the new UnFranchise Owner has a grace period for monthly requirements.

    2. Existing UnFranchise Owner Enrolling in UnFranchise AutoShip Programme: The monthly UnFranchise AutoShip start date will be calculated for existing UnFranchise Owners to occur seventeen (17) days prior to the next monthly Q-Date.

    3. Sales Representatives and UnFranchise Owners Not Yet Qualified: The Start Date is used to determine the AutoShip triggering for these business owners; the system will calculate the UnFranchise AutoShip transaction monthly, seventeen (17) days prior to the Start Date.

    4. Accrual Protection: Selection of the Accrual Protection option will ensure that UnFranchise Owners who earn commissions within the first 90 days of their Start Date will have UnFranchise AutoShip start early to meet accrual requirements, while any UnFranchise Owner whose monthly volume requirements increase to qualify for Monthly Accrual will automatically see the UnFranchise AutoShip order multiplied to cover the difference. This option also protects the UnFranchise Owners where there is change in product price or availability to ensure AutoShip order adjustment to meet volume requirements.

  2. Use of Credit Card: Primary and secondary credit cards may be kept on file for UnFranchise AutoShip Orders.

    1. Primary Credit Cards: Market United Kingdom will attempt to charge the primary credit card for UnFranchise AutoShip Orders. If the primary credit card is declined on the first attempt for an authorised reason, Market United Kingdom will attempt to charge the primary credit card again the following business day. If the initial decline of the primary credit card is for an unauthorised reason, Market United Kingdom will not charge the primary credit card a second time and will instead attempt to charge the secondary credit card the following business day. If there is no secondary credit card on file, the UnFranchise Owner’s order will be cancelled on the first unauthorised decline and a courtesy notice of order cancellation will be sent to the UnFranchise Owner.

      If the primary credit card is declined twice, Market United Kingdom will charge the secondary credit card. If no secondary credit card is on file, that month’s order will be cancelled, and a courtesy letter will be sent to the UnFranchise Owner as notification of order cancellation. If a UnFranchise AutoShip order is cancelled due to a credit card decline, an order with payment may need to be submitted before the UnFranchise Owner’s Q-date. If an UnFranchise Owner’s monthly order is cancelled due to credit card declines for two consecutive months, the UnFranchise Owner’s overall UnFranchise AutoShip will also be cancelled, and the UnFranchise Owner must submit a new UnFranchise AutoShip Form or resubmit a request for UnFranchise AutoShip online to reinstate the UnFranchise AutoShip Programme.

    2. Secondary Credit Cards: Market United Kingdom will attempt to charge the secondary credit card as described above. Market United Kingdom will only attempt to charge the secondary credit card once. If the secondary credit card is declined, that order will be cancelled, and a courtesy notice of order cancellation will be sent to the UnFranchise® Owner. If a credit card UnFranchise AutoShip order is cancelled due to a credit card decline, an order with payment may need to be submitted before the UnFranchise Owner’s Q-Date. If an UnFranchise Owner’s order is cancelled, the UnFranchise Owner must submit a new UnFranchise AutoShip Form or resubmit a request for UnFranchise AutoShip online to reinstate the UnFranchise AutoShip Programme.

    3. It is the UnFranchise Owner’s responsibility to make sure credit is available.

    4. It is the UnFranchise Owner’s responsibility to ensure that Market United Kingdom is notified of credit card expiration dates on credit cards used for orders. Even though there may be available credit, the card could be denied due to an incorrect expiration date. The result is the same as a denial.

    5. UnFranchise Owners on UnFranchise AutoShip who need to change their credit card number or expiration date may do so online through their UnFranchise.com, fax or mail information with the UnFranchise Owner’s signature to Data Processing. For most other types of changes, Market United Kingdom requires a new, completed UnFranchise AutoShip Form.

  3. Other Account Holders: All UnFranchise AutoShip orders must be paid for by the UnFranchise Owner whose name appears on the UnFranchise AutoShip Authorisation and Order Form using his/her own credit card or current account on file. The only exceptions are if the credit card/bank account owner is a spouse or, in the case of a business-entity UnFranchise Business, a documented principal of the business entity. In such cases, the UnFranchise AutoShip and Order Form must be signed by both individuals and must be accompanied by a notarised letter from the owner of the credit card or bank account authorising its use. Non-compliance will result in the UnFranchise AutoShip order not processing.

  4. UnFranchise Owners Cancelling Their UnFranchise AutoShip: UnFranchise Owners may cancel their UnFranchise AutoShip standing order at any time by providing Market United Kingdom 30 days written and signed notice. This does not affect termination of an UnFranchise Business. If UnFranchise Owners are terminating their UnFranchise Business, they should indicate such termination in writing in addition to the cancellation of UnFranchise AutoShip. UnFranchise AutoShip is not affected by UnFranchise Business termination, UnFranchise® Owners terminating their UnFranchise Business must notify Market United Kingdom of their intention to cancel their UnFranchise AutoShip order(s).

  5. Market United Kingdom Cancelling UnFranchise AutoShip: The return of an UnFranchise Owner’s UnFranchise AutoShip orders can result in the cancellation of his/her UnFranchise AutoShip.

    1. One Return: When Market United Kingdom receives a returned UnFranchise AutoShip order, UnFranchise Owners have 30 days from the date of Market United Kingdom’s receiving the product back to request that it be reshipped. Market United Kingdom reserves the right to cancel immediately an UnFranchise Owner’s UnFranchise AutoShip if the UnFranchise Owner has not requested that the order be reshipped within the 30 days from the date of Market United Kingdom’s receiving the product back. If UnFranchise AutoShip is cancelled for this reason, UnFranchise Owners must submit a new UnFranchise AutoShip Form to reinstate UnFranchise AutoShip.

    2. Two Returns: Market United Kingdom reserves the right to cancel immediately an UnFranchise Owner’s UnFranchise AutoShip upon receipt of two or more UnFranchise AutoShip orders returned to Market United Kingdom for any reason. If UnFranchise AutoShip is cancelled for this reason, UnFranchise Owners must submit a new UnFranchise AutoShip Form to reinstate UnFranchise AutoShip.

  6. Changing Products: UnFranchise Owners may change the products on the standing order provided Market United Kingdom is given 30-days’ notice on an original UnFranchise AutoShip Authorisation Form, or UnFranchise Owners may change products online (online changes to product on UnFranchise AutoShip must be submitted by the Friday of the week prior to the next draught week). Note: Although UnFranchise Owners may change the products on their UnFranchise AutoShip order periodically, the programme is not designed for UnFranchise Owners to change products every month or two. This defeats the purpose of the programme pulling automatically each month without UnFranchise Owners having to send in more paperwork or keep up with multiple changes. If UnFranchise Owners plan to change products every month or so, they may be better off submitting manual orders each month to satisfy the Monthly Accrual Option.

  7. UnFranchise AutoShip Ship Destination: Standing UnFranchise AutoShip orders will ship only to a designated address in the Home Country of the UnFranchise Owner.

SEC. 11     ASSIGNMENT OF BUSINESS VOLUME AND INTERNET BUSINESS VOLUME

All Personal Business Volume (PBV) and/or Personal Internet Business Volume (PIBV) must be assigned either to the purchasing UnFranchise Owner’s own personal BDC(s) (including re-entry BDCs) or to the original BDC(s) (not including re-entry BDCs or the 001 BDC with the exception of those who established their business with single BDC entry) of one of their personally sponsored UnFranchise Owners who is eligible for such assignment as provided in this Section. UnFranchise Owners may only designate one personally sponsored UnFranchise Owner to assign volume to per quarter.

An UnFranchise Owner may assign PBV and/or PIBV to the original BDCs (not including the 001 BDC) to those UnFranchise Owners that are not a designated placement, if they are within 90 days of their start date, Personally Sponsored, Qualified, Active and have registered for UnFranchise AutoShip.

  1. Product Orders: Orders must be paid for by the UnFranchise Owner purchasing the product. The assignment of BV/IBV for UnFranchise AutoShip orders follows standard placement guidelines as provided in this Chapter. The option for assignment of excess/overflow BV/IBV is offered at sign-up for the UnFranchise AutoShip programme and may be changed when desired.

  2. Sale of Product to UnFranchise Owners: An UnFranchise Owner may sell product to another UnFranchise Owner. However, the purchasing UnFranchise Owner must make the cheque or money order payable to Market United Kingdom. The order shall be assigned to the purchasing UnFranchise Owner’s BDC(s), and the product must be shipped to the selling UnFranchise Owner.

  3. Sale of Product to Sales Representatives: Sales Representatives may purchase products from UnFranchise Owners. UnFranchise Owners may purchase product with those monies assigning Business Volume (BV) and/or Internet Business Volume (IBV) at their discretion ( according to standard placement guidelines as provided in this chapter).

  4. Assignment of BV/IBV for UnFranchise AutoShip Orders: The assignment of BV/IBV for UnFranchise AutoShip orders follows standard placement guidelines as provided in this Chapter. The option for assignment or excess/overflow BV/IBV is offered at sign-up for the UnFranchise AutoShip programme and may be changed when desired.

  5. Incomplete BV and/or IBV Assignment Guidelines:

    1. Incomplete BDC Information: If the BV/IBV assignment on a product order form is incomplete as to which BDC(s) to assign the BV/IBV, then the BV/IBV will be placed in the BDC-001 of the UnFranchise Owner for whom the order was placed (the filing UnFranchise Owner).

    2. Incomplete BV and/or IBV Amount Information: If the BV/IBV assignment on a product order form is incomplete as to the amounts of BV/IBV to be assigned to multiple BDCs, then any BV/IBV amounts which can be definitively assigned will be assigned as requested, and the remaining BV/IBV amount in dispute will be assigned among the remaining BDCs as the BV/IBV amount permits.

      1. Normal Sequence of BV and/or IBV Assignment: BV/IBV will be assigned according to the normal sequence of BV/IBV assignment on the Product Order Form, in order, starting from box #1 and ending with box #5.B, regardless of whether it is actually a first-time order or not. If the BV/IBV amount information is incomplete for any step in the normal sequence of BV/IBV assignment on the order form, then Data Processing will skip to the next step in the normal sequence until all BV/IBV amounts that can be definitively assigned are assigned. Then Data Processing will go back through the normal sequence of BV/IBV assignment to any boxes that are not resolved and assign any remaining BV/IBV. The only exception to this is for first-time orders on which box #2 is indicated (see below).

        1. Box #2 — First-Time Order: If any part of box #2 is indicated on the filing UnFranchise® Owner’s first-time order, the normal sequence of BV assignment for box #2 is as follows:

          1. 200 BV, BDC-001;

          2. 50 BV, BDC-002;

          3. 50 BV, BDC-003;

          4. any additional amount requested for BDC-002; and

          5. any additional amount requested for BDC-003.

          If there is BV requested to be assigned elsewhere, then it will be assigned only after the sequence for box #2 is completed.

          If there is no other BV indicated to be assigned elsewhere and there is an overage of BV after completing all five steps for box #2 indicated above, then all additional BV will be assigned to BDC-003.

        2. Box #2 — Non-First-Time Orders: If any part of box #2 is indicated on any order after the filing UnFranchise Owner’s first-time order, the normal sequence of BV assignment for box #2 is as follows:

          1. any amount requested for BDC-002; and

          2. any amount requested for BDC-003.

          If there is BV requested to be assigned elsewhere, then it will be assigned only after the sequence for box #2 is completed.

          If there is no other BV indicated to be assigned elsewhere and there is an overage of BV after completing both steps for box #2 indicated above, then all additional BV will be assigned to BDC-003.

        3. Box #3 — Re-entries: If any part of box #3 is indicated, then any BV indicated will be assigned as available to the filing UnFranchise Owner.

          1. If the re-entry request is valid, then the BV will be assigned to the re-entry BDC.

          2. If the re-entry request is invalid, then the BV will be assigned to the filing UnFranchise Owner’s BDC-001.

      2. BV and/or IBV Overage: If there is more BV/IBV on the order than the UnFranchise Owner has indicated and the excess/overflow has not been assigned, the remaining BV/IBV will be assigned to the last BDC in the Data Processing placement sequence for that particular order.

      3. Splitting BV and/or IBV Evenly: The only time BV/IBV will be split evenly among multiple BDCs indicated will be when no BV/IBV amounts are indicated for any of the remaining BDCs, so that Data Processing can in no way determine the intended amounts to be assigned to those remaining BDCs.

  6. IBV Awarding Process

    1. Orders with IBV from Market United Kingdom-branded products, Shopping Annuity® products and OneCart stores will have the IBV awarded when the order is placed/paid for.

    2. Orders containing IBV from Partner Stores will appear in your Pending IBV Report until the IBV is awarded. Partner Store IBV will be awarded on the subsequent monthly anniversary of the order placement following the receipt of payment by Market United Kingdom from the Partner Store.

      1. Once Market United Kingdom receives payment from the Partner Store

        1. The IBV will be awarded on the subsequent monthly anniversary of the order date.

          Example: An order placed on April 5 that the vendor pays out on April 19 would have the volume award date of May 5.

        2. UnFranchise Owners will be notified that they have IBV that has an award date.

        3. The order in the Pending IBV Report will be given an award date.

        4. IBV will be automatically placed on the award date in a Business Development Center (BDC) based on your current IBV Autoplacement settings at 10:30 p.m.

        5. Once IBV is awarded, the IBV can be found in other UFMS reports (e.g., Sales Volume/Detailed Sales Report, Network Sales Volume, etc.) and will no longer appear on the Pending IBV Report.

  7. Eligibility of Designated Personally Sponsored UnFranchise Owners for Assignment of BV/IBV: An UnFranchise Owner may assign BV/IBV to the BDC-002 or BDC-003 of one designated, personally sponsored qualified UnFranchise Owner per quarter who has 1) exercised the Monthly Accrual Option by ordering UFMS and placing the requisite PBV, with themselves as the paying ID, into their BDC-001 (UFO-50BV; C-100BV; EC and above-150BV) by the end of their previous Q-month and 2) registered a standing monthly UnFranchise AutoShip order with T, N or W status.

    Note: Volume assignment is not available to the BDCs of personally sponsored HP1 UnFranchise Owners, non-profit organisations, WebCenter Pro Affiliates or Sales Representatives.

  8. Eligibility of New Personally Sponsored UnFranchise Owners for Assignment of BV/IBV: A newly personally sponsored UnFranchise Owner is one who is within 90 days of their start date. An UnFranchise Owner may assign BV/IBV to the BDC-002 or BDC-003 of their new personally sponsored UnFranchise Owners who are qualified, active and have registered a standing monthly UnFranchise AutoShip order with T, N or W status.

    Note: Volume assignment is not available to the BDCs of personally sponsored HP1 UnFranchise Owners, non-profit organizations, WebCenter Pro Affiliates or Sales Representatives.

  9. UnFranchise Owners Not Personally Sponsored: Business Volume (BV) or Internet Business Volume (IBV) attempted to be assigned to BDCs of UnFranchise Owners not personally sponsored by the purchasing UnFranchise Owner will result in the BV and/or IBV being assigned to the paying UnFranchise Owner’s BDC-001. UnFranchise Owners who do not have sponsorship rights due to Same Household, etc., may not have BV/IBV assigned to their personal BDC(s) by other UnFranchise Owners, including the UnFranchise Owner who originally sponsored them into the business. If such UnFranchise Owners regain sponsorship rights, then their sponsor would again be allowed to assign BV/IBV to the personally sponsored UnFranchise Owner’s original BDC(s) (not including re-entry BDCs), provided the personally sponsored UnFranchise Owner is eligible for assignment.

  10. Personally Sponsored UnFranchise Owners Re-entry BDCs: Business Volume (BV) and/or Internet Business Volume (IBV) attempted to be assigned to re-entry BDCs of personally sponsored UnFranchise Owners will result in the BV and/or IBV being assigned to the UnFranchise Owner placing the volume’s own BDC-001.

  11. BV and IBV Assignment Deadlines: For assigned BV/IBV to count for a given week-ending Friday, the following deadlines apply:

    1. Online orders from customer-facing sites (UK.SHOP.COM, SHOPGLOBAL.COM, isotonix.com, motivescosmetics.com, getlayered.com, lumieredevie.com, tlsSlim.com, etc.) placed by registered Preferred Customers by 11:59 p.m. UK Time on Friday will count towards the current period if the UFO has a current UFMS subscription. If the UFO does not have a current UFMS subscription, orders placed by 4:59 p.m. UK Time will count towards the current period.

    2. Electronic orders by UnFranchise Management System (UFMS) members must be received by 11:59 p.m. UK Time.

    3. Electronic orders by non-UFMS members using a current electronic account must be received by 4:59 p.m. UK Time. Orders received on Saturday count for Monday.

      Note: If Market United Kingdom determines that the UFMS is not functioning correctly from the Corporate Office for an unacceptable amount of time, UFMS members have until 1:59 p.m. UK Time on Saturday to email orders using an approved and registered credit card or “credit on account” as the method of payment. The UFMS member must print clearly at the top of the order form “UFMS Problem – please consider for week ending xx/xx/xx.” No other orders will be accepted.

      Note: The determination to extend the normal ordering deadline is completely at the discretion of Market United Kingdom. If Market United Kingdom determines that there was not enough downtime to warrant an extension past the 11:59 p.m. UK Time deadline for Online Electronic Ordering, then any orders received by Market United Kingdom after 11:59 p.m. UK Time will be credited for the following week.

SEC. 12     INVENTORY MANAGEMENT

UnFranchise Owners are required to track all product orders using the Inventory Management Tool located on UnFranchise.com.

All orders placed by an UnFranchise Owner, including AutoShip, are automatically entered into the Inventory Management Tool. UnFranchise Owners must create a sales receipt for all products sold. Once a sales receipt is created for a product, it will be removed from the Inventory Management tool. All unsold products in the Inventory Management Tool from a previous quarter must have an assigned status of (1) Personal Use, (2) Promotional/Advertising, (3) Damaged/Expired, or (4) Keep in Inventory by the end of the calendar quarter. An UnFranchise Owner will not be able to place additional orders until each unsold product from the previous quarter is assigned a status in the Inventory Management Tool (UnFranchise AutoShip orders, orders drop-shipped to registered Preferred Customers and customer orders placed on Market United Kingdom websites (UK.SHOP.COM, uk.motivescosmetics.com, uk.tlsslim.com, etc.) will still be processed with no interruption.

Note: Orders drop-shipped to registered Preferred Customers and customer orders placed on Market United Kingdom websites (UK.SHOP.COM, uk.motivescosmetics.com, uk.tlsslim.com, etc.) will automatically create Sales Receipts and will not be entered into the Inventory Management Tool.

SEC. 13     COMMERCIAL QUOTE

UnFranchise Owners who are members of the UnFranchise Management System (UFMS) may request a quote for discounted prices on Market United Kingdom-branded products being sold to commercial establishments for onsite use (e.g., cleaning supplies, coffee, personal care, etc.), or to establishments for resale provided the establishment generates greater than 51% of its revenue from selling a service (e.g., spas, salons, pet care, etc.).

  1. Limitations:

    1. Any commercial account that purchases bulk product for resale is strictly forbidden. For example, if an UnFranchise Owner obtains a commercial quote to sell Snap® to a Wal-Mart, then Wal-Mart cannot in turn resell that product to its customers. However, if the Wal-Mart wanted to purchase Snap to clean its warehouse floor and not to resell, then it would be allowed to purchase the product.

    2. UFOs who are UFMS members may not obtain commercial quotes for any downline UnFranchise Owner who is not a UFMS member.

    3. Commercial quotes on Health and Nutrition supplements will not be given.

    4. If a commercial quote is approved for a reduced price per unit, the BV amount credited per unit will also be adjusted.

    5. If products are for resale, selling for less than the Suggested Retail Price is prohibited.

    6. Only one (1) Commercial Quote Request Form per commercial establishment shall be considered for approval at a time.

  2. Registration Procedure

    1. The Commercial Quote Request Form must be filled out completely, or it will be returned to the UnFranchise Owner.

    2. The Product and Pricing section (page 2 of the Commercial Quote Request Form) must be filled out completely (Product Name, Product ID#, Quantity, Reason for special quote, and Target Price per unit), or the Commercial Quote Request Form will be returned to the UFO.

    3. In addition to the Commercial Quote Request Form, the following documents must be attached to the commercial establishment’s initial (first time only) Commercial Quote Request Form:

      1. A photograph of the commercial establishment’s physical location with the address clearly visible.

    4. The Commercial Quote Request Form should be faxed or mailed to Market United Kingdom, attention of the Product Information Department in Greensboro. A response will be faxed or mailed back within 72 hours.

    5. Confirmation of Commercial Quote Request Form approval or denial email will be provided within five (5) business days (“Commercial Quote Approval/Denial Letter”). UFOs may receive a phone call confirming receipt of the Commercial Quote Approval or Denial Letter.

  3. Approval: Only one UnFranchise® Owner at a time will be considered for a commercial quote for a respective commercial account.

    1. A Commercial Quote for the respective commercial establishment is valid for 90 days from the date of approval.

    2. After 90 days, the commercial quote will expire, and a new Commercial Quote Request Form must be submitted.

    3. If an order attempting to make use of the commercial quote is received after the 90-day approval period, the order will be sent back to the UnFranchise Owner unprocessed.

  4. Ordering:

    1. Orders must be submitted to the company using the standard order form in the “Downloads” section on UnFranchise.com.

    2. If any of the following guidelines are not met, the order will be sent back to the UnFranchise Owner:

      1. The order must contain only products that were approved on the Commercial Quote Request Form.

      2. The order must total greater than or equal to £1,450.00, before adding any additional charges, such as tax, shipping, etc.

      3. A copy of the Commercial Quote Approval letter must accompany the order form when submitted.

  5. Termination of Commercial Quote Account

    1. Market United Kingdom reserves the right to rescind approved commercial quote accounts if it is discovered that the respective service establishment is selling product below suggested retail price and/or selling products to another UFO or Preferred Customers registered to another UFO.